The event organiser, The Balmayna, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
The Balmayna (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information when you purchase tickets or attend our events.
1. Information We Collect
When buying tickets or registering for an event, we may collect:
- Name
- Email address
- Mobile number
- Payment details (processed securely by TicketTailor; we do not store card information)
- Any additional information required for event access or safety
2. How We Use Your Information
We use your information to:
- Process ticket purchases
- Confirm your booking
- Provide event updates, reminders, or changes
- Manage guest lists and entry
- Ensure safety and smooth event operations
Aggregated data may be used to improve our services.
3. Sharing Your Information
Your personal data is never sold.
It may be shared only with:
- TicketTailor (to process payments & tickets)
- Internal staff responsible for the event
- Essential service providers (e.g., security personnel)
All third parties must protect your information.
4. Data Storage & Protection
Your data is stored securely and accessible only to authorised team members.
We retain information only for as long as required for event management and legal compliance.
5. Your Data Rights
You may request:
- Access to the information we hold about you
- Amendments to incorrect data
- Removal of your data after the event (where allowed)
To make a request, email info@thebalmayna.co.uk.
6. Contact Us
For privacy-related questions, contact:
The Balmayna
Email: info@thebalmayna.co.uk
Website: www.thebalmayna.co.uk